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1. Briefly describe the nominee’s job duties.
Shelly assists faculty, staff, students and off-campus customers who come to
the production center with printing and postal needs. She provides ideas and
suggestions to them regarding their requests. Shelly maintains the billing
system for on-campus printing including the remote copiers and also handles
the task of postage billings for UPS, Federal Express and US Postal
Services. Along with processing daily mail, she also processes the large
bulk mailings that are sent from many University departments. Shelly also
keeps adequate paper and supplies on hand for theprint shop.
2. Describe the nominee’s dedication and interest in getting the job done,
his/her personaland professional strengths, and the quantity and quality of
his/her work.
Shelly is an outstanding employee who takes pride in what she does. She is
helpful, courteous, and prompt in assisting customers and if unsure of an
answer, willingly offers to find out and provides information back to the
customer. Shelly provides top-notch service to the customer, which is her
number one priority.
3. Describe the nominee’s adaptability to circumstances and creative problem
solving
ability. Include examples of exceptional and/or significant contributions
during the past
12 months.
As stated above, Shelly always provides excellent customer service. She is
personable and pleasant to work with. One of the many excellent services
that Shelly provides is to seek out different options for mailing letters or
packages. As distance education increases, the Production Center sees
faculty and staff mailing information to places all over the world. Many of
them need to include different customs documents and Shelly does an
excellent job in making sure the correct documents are provided along with
the appropriate postal rate attached.
4. Describe the nominee’s ability to interact/work well with others.
Shelly is a very outgoing and makes people feel welcome when they come to
the production center. She provides options that are available for various
situations and allows the customer to make their choice.
5. Describe any special service to fellow employees, the university
community or to other individuals, organizations or communities.
Shelly is married and has three
children, and is involved with many school and athletic events. She is also
a member of the United Methodist Church and has served as an assistant
teacher for Sunday school.
6. Are there any other ways in which the nominee has distinguished
himself/herself?
Shelly enjoys being a part of Dakota State University.
She enjoys working with people and is exceptional in dealing with the
students who are sometimes uncertain of what they really need done. She
always puts the customer first and takes time to let them know what services
andoptions are available.
Supervisor: Deb Pauley
Production Center
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