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Elluminate General User Guide
What do I need?
In order to use Elluminate, you will
need to have the minimum technology requirements specified below:
-
A minimum of a 56Kbps modem.
Broadband Internet connection (cable modem or DSL) is recommended.
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At least 20 MB of free space on
your computer
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A soundcard, speakers and
microphone
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If you
are using a laptop or TabletPC, or if your monitor/computer has a built-in
microphone, the use of the built-in microphone is not recommended.
Instead, use an external microphone to ensure the audio clarity and
quality. |
Minimum hardware requirements
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Windows |
Mac |
- Windows 2000/XP/Vista
- Pentium III 500 MHz processor
- 256 MB RAM
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- Mac OS 10.2.8 or higher
- G3, G4, G5 or Intel processor
- 256 MB
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The instructor/moderator
of your session may require a web video camera so that you can participate
using streaming video. If this is the case, Elluminate supports the cameras
listed at this site:
http://www.elluminate.com/support/faqs/camera_supported.jsp
For more information on
hardware requirements, please visit Elluminate’s FAQ section on minimum
requirements:
http://www.elluminate.com/support/faqs/min_requirements.jsp
Where do I go for help?
The best place to start if you
have question on how to use Elluminate is to visit their support site:
http://www.elluminate.com/support
If this is your first time
running Elluminate, or if you have any questions on how to use specific
features, start by visiting one of Elluminate’s orientation sessions:
http://www.elluminate.com/support/docs/8.0/participant.jsp
If you are having any of the
following technical problems with Elluminate:
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The session will not
start.
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You are experiencing audio
or video problems.
-
You are receiving error
messages.
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If you
are having difficulties accessing Elluminate between the hours of
1:00 AM and 5:00 AM (Central) on Thursday or Sunday, this may be
because Elluminate is performing maintenance. Please try and access
Elluminate after these hours, and if your problems persist, proceed
with the steps below. |
Please follow these steps:
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1 |
- If you receive the following
message, you will need to install Java:
To do so, click on the
“Download and install the required software,” and follow the
instructions provided. If you continue to have issues, please
proceed to the next step.
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2 |
- If you are not
currently on the Elluminate support site, please return to it:
http://www.elluminate.com/support
- Under the second step on the support
website, click on the “Configuration Room” link as shown below:
Follow the instructions provided in the Configuration Room, and if you
continue to have problems, proceed to step 3.
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3 |
Elluminate’s support
site has an extensive self-help knowledge base with answers to the most
common issues encountered when using Elluminate:
http://www.elluminate.com/support-portal/
Browse through the most common
issues and error messages, or use the search function to find assistance
with your issue. |
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4 |
If none of the steps
above have resolved the issue, during normal business hours (8-5 M-F),
please contact The DSU Help Desk:
(605) 256-5675
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5 |
- If you are experiencing issues outside of normal
business hours (8-5 M-F), please contact Elluminate’s support at (866)
388-8674 and select option #2.
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When contacting Elluminate’s support, you must identify your home/host
institution (e.g. Black Hills State, Northern, etc.). |
- If you are a student at one of the SDBOR universities, and do not know
your home institution—e.g. you attend the University Center in Sioux
Falls—please use the following steps to obtain this information:
- Log into WebAdvisor.
- If prompted, click on the “WebAdvisor for Students” link.
- When the WebAdvisor “For Students” screen appears, click on the “My
profile” link under “Academic Profile.”
- Find the “E-mail Address” section. The address marked as
“Primary”—usually the first listed—indicates your home institution. The
table below shows the email addresses for each institution:
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Institution |
Email address ends with |
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Black Hills State University
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bhsu.edu |
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Dakota State University
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dsu.edu |
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Northern State University
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northern.edu |
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South Dakota Board of Regents |
sdbor.edu |
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South Dakota State University
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sdstate.edu |
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The University of South Dakota
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usd.edu |
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