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Frequently Asked Questions:
South Dakota Public University System and
Nelnet Business
Solutions Payment Plan
1. How do I sign up for the
payment plan?
After registering for
class, the student can login to
WebAdvisor
to confirm their registration. Within WebAdvisor, select SDePay
from the Financial Profile menu, then select the e-Cashier logo in
SDePay. Follow the on-screen instructions to verify your payment
amount and to proceed to the e-Cashier site to complete your payment
agreement.
2. How do
I become an authorized payer and enroll my student in the payment
plan?
To become an
Authorized Payer requires the student to create a login name and
password within SDePay granting access for the user. Once the login
is created the Authorized Payer can access the
Authorized
Payer site. The Authorized Payer will then select the
e-Cashier logo once they have logged into SDePay.
3. Do I have to be an Authorized Payer in SDePay to enroll
in the payment plan?
Yes, due to
Federal Privacy Regulations, the student must give authorization for
the payer to have access to their student account information.
4. How is my monthly payment
plan amount determined?
Your
payment plan amount is calculated on your current student account
balance, which is your total term tuition and fee balance less any
accepted financial aid to be applied directly to your account. Your
monthly payment amount will be adjusted for changes on your account
due to class changes (adds/drops), financial aid changes, or any
changes to your student account balance. This adjustment will be
made after the add/drop period and prior to your final two
payments. You will be notified by e-mail of any changes to your
payment plan.
5. Can I make an
optional down payment prior to calculating my monthly payment(s)?
Yes. You may elect to make an optional down payment. Enter the down
payment amount you want to make on the NBS e-Cashier budget form.
Then click the Re-calculate button. Any optional down payment will
be processed immediately according to the payment method you have
selected. Any remaining payments will then be processed as per your
instructions.
6. When and will the funds be withdrawn from my bank account?
The
payment is automatically deducted on the 5th of each month from a
checking or savings account. You may also have your payment charged
to your credit card. If you elect to use your credit card, only
American Express, Discover Card, or MasterCard may be used. Please
note: Check, Debit, and ATM Cards may be returned unpaid due to
daily limits restrictions imposed by your bank. Please contact your
bank to temporarily remove these restrictions.
7.What happens if the payment date is on a
weekend or holiday?
If the payment date falls on a weekend or banking holiday observed
by the Federal Reserve, the payment will be attempted on the next
business day. Although FACTS specifies the date each payment will
occur it is the responsible party's financial institution that
determines the time of day the payment is debited to the account
(this applies to Automatic Bank Payments only).
8.
How will I be notified of my payment
information?
Once
your agreement is posted to the FACTS website, you will receive an
email confirmation notification of your payment amount. Payments
will be processed on the 5th of each month until the
total balance is paid in full. Please note the email notification
contains important information you
must
have to log on to the My Facts Account online. The notification
also serves as a reminder that a
nonrefundable enrollment fee
will be processed from the account indicated on the agreement.
9. What is my
access code?
To help
protect your privacy, we ask the person responsible for the payments
create an access code for their account. If you should call NBS
inquiring about your agreement or inquire online through your My
Facts Account, you will be required to verify your access code. If
you do not create an access code on your agreement, one will be
randomly assigned to you. Your access code will be identified on
your emailed confirmation notification. Please remember to keep a
copy of your confirmation notification email.
10.
What
if I have a returned payment?
If
your payment on the 5th is not successful, it will be reattempted on
the 20th of the month. Any time a payment is returned, you will
receive notification from NBS on how the returned payment will be
handled. Your NBS agreement will be processed until the balance
owed is paid in full.
For each returned payment, NBS assesses a $25.00 Returned Payment
Fee. NBS Returned Payment Fees are automatically deducted from the
account you have provided. If your NBS Returned Payment Fee is
returned, it will be reattempted. NBS Returned Payment Fees are
payable to NBS.
11. Can I pay by phone?
In
accordance with the Terms & Conditions of your agreement, payments
are processed electronically. Payments by phone are not accepted.
12. What is the Nelnet Business
Solutions Program (formerly known as FACTS Management)?
Nelnet Business Solutions (formerly known as FACTS Management
Company)provides a payment program used by institutions across the
country. We have been in the tuition management business for 15
years. For more information about NBS you may review our web site at
www.factsmgt.com.
13. If payments
are made automatically from my bank account or charged to my credit
card, does that mean NBS/American Card Services or the institution
on this contract has direct access to my account?
No. This is a common misconception about automatic payments. No one
other than you and your financial institution has access to your
account. When you arrange to make an automatic payment through NBS/American
Card Services, you authorize a specific payment amount to be paid by
your bank or credit card company on a specific date.
14. What is the 2.75% convenience fee?
NBS has contracted with American Card Services, Inc., to process
credit card transactions for South Dakota over the Internet.
American Card Services charges a 2.75% convenience fee for
processing credit cards using this convenient channel. It will be
quoted to you AFTER you select the credit card payment option but
BEFORE you provide your account number or complete your NBS
agreement. You may choose another payment option at any time prior
to submitting your agreement.
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