Functional Unit	Strategic Goal 3: TECHNOLOGY/ FACILITIES INFRASTRUCTURE	Outcomes / Objectives-What specifically do I want to achieve? After review of the data, these objectives should create an opportunity to make improvements.	Evaluation Measures- How will I measure progress? Include more than one measure that demonstrates that the objectives have been met.	Standards of Performance- Where would you like to be (specific numbers) in a specified time period?
	Alignment To help DSU’s technology and facilities infrastructure	SMART- Specific, Measurable, Attainable, Results-oriented, Time based	Direct and indirect measures (Surveys, tests, volume of activity, measures of service quality)
Business and Information Systems	l. BIS will expand the instructional use of computer technology in classes using mobile wireless computes. 2. BIS will increase their use of WebCT as a course management tool. 3. BIS will maintain labs for hands-on computing hardware/software experiences. i.e. high-end computing lab, IA lab	1A. Use wireless mobile computers in the classrooms for academic purposes. 1B. Use wireless computer projection systems available for all classrooms. 2. Use WebCT in classes. 3. Use high-end computer labs to broaden the computing experience of students	1A1. Courses that use wireless mobile computing. 1A2. Student satisfaction with wireless mobile computing 1B. Classrooms and labs with wireless projection systems. 2. Courses that use WebCT. 3. Specialized labs for faculty and student use.	1A1. In 2004-05, 100% of the faculty using wireless mobile computing will report satisfaction with the mobile wireless computer. 1A2. In 2004-05, student satisfaction average score on the SOS survey on college-specific questions concerning the computing environment will be a 3 or above. 1B. In 2004-05, 100% of the classrooms in East Hall will have wireless projections systems. 2. Courses using WebCT will increase by 5% each year until 100% use is reached. 3. In 2004-05, specialized labs for high-end purposes (IA, operating systems, specialized hardware/software) will be available.

Functional Unit	Strategic Goal 4: ACADEMIC PROGRAMS	Outcomes / Objectives-What specifically do I want to achieve? After review of the data, these objectives should create an opportunity to make improvements.	Evaluation Measures- How will I measure progress? Include more than one measure that demonstrates that the objectives have been met.	Standards of Performance- Where would you like to be (specific numbers) in a specified time period?
	Alignment To help DSU’s academic programs	SMART- Specific, Measurable, Attainable, Results-oriented, Time based	Direct and indirect measures (Surveys, tests, volume of activity, measures of service quality)
Business and Information Systems	1 BIS will provide high-quality academic programs for students. 2. BIS will investigate opportunities for new programs. 3. BIS will increase internships and shadowing opportunities for students	1A. Review current programs. 1B. Review individual courses. 1C Plan for ACBSP accreditation for the business program. 1D. Prepare for NCA accreditation for the MSIA program. 2. Identify possible new programs relevant to DSU’s mission 3. Increase internships and shadowing opportunities for students in business and information systems	1A1. Reviews by external groups. 1A2. Reviews by faculty. 1A3. Assessment data (major-area exams, employer surveys, and graduate surveys). 1B. Reviews by faculty. 1C. Focus visit and approval of ACBSP accreditation. 1D. Approval or visit by NCA for MSIA accreditation. 2. Proposal for a new undergraduate or graduate program. 3A1. Number of internships for students 3A2. Number of shadowing opportunities for students	1A1. By 2006, one program will be reviewed by an external reviewer. 1A2. By 2005, an advisory board will be created for CIS and BUS 1A3. In 2004-05, faculty will review data and make appropriate recommendations for curriculum changes to programs. 1B. In 2004-05, faculty will review courses and make recommendations for curriculum changes. 1C. In 2004-05, the business program will receive ACBSP accreditation. 1D. By 2005, MSIA will receive accreditation from NCA. 2. By 2006, BIS will identify and study a new program. 3A1. By 2005, BIS will increase internships for students by 3% 3A2. By 2005, BIS will increase shadowing opportunities for students by 3%

Functional Unit	Strategic Goal 6: RESOURCES	Outcomes / Objectives-What specifically do I want to achieve? After review of the data, these objectives should create an opportunity to make improvements.	Evaluation Measures- How will I measure progress? Include more than one measure that demonstrates that the objectives have been met.	Standards of Performance- Where would you like to be (specific numbers) in a specified time period?
	Alignment To help DSU’s external resources	SMART- Specific, Measurable, Attainable, Results-oriented, Time based	Direct and indirect measures (Surveys, tests, volume of activity, measures of service quality)
Business and Information Systems	1. BIS will work with the campus to pursue grants and contracts. 2. BIS will work to develop opportunities for additional monetary resources 3. BIS will increase money for scholarships for students	1. Investigate grant and contract opportunities related to strategic goals 2. Investigate ways to obtain additional monetary resources 3. Increase money for DSU scholarships for students	1. Grants and contracts 2. List of opportunities to increase resources 3A. Fundraisers 3B. Scholarship contributions to the DSU Foundation	1. In 2004-05, BIS will develop one grant or contract opportunity or be a part of a campus one 2. In 2004-05.BIS will develop a list of inservice training, job site training, or other possibilities for monetary resources 3A. Continue fund raisers and work to increase by one (e.g soup luncheon) in 2004-2005. 3B. In 2004-05, encourage contributions for scholarships by BIS faculty, staff, and others (i.e Champion Scholarship, endowed scholarship, athletic scholarships, other scholarships).

Functional Unit	Strategic Goal 2: RECRUITMENT	Outcomes / Objectives-What specifically do I want to achieve? After review of the data, these objectives should create an opportunity to make improvements.	Evaluation Measures- How will I measure progress? Include more than one measure that demonstrates that the objectives have been met.	Standards of Performance- Where would you like to be (specific numbers) in a specified time period?
	Alignment To help increase DSU’s recruitment rates	SMART- Specific, Measurable, Attainable, Results-oriented, Time based	Direct and indirect measures (Surveys, tests, volume of activity, measures of service quality)
Business and Information Systems	1. BIS will recruit students through continued follow-up communication recruitment efforts. 2. BIS will increase visibility of the College and its programs.	1A. Enhance communication with prospective students and parents 1B. Increase recruitment materials for students who have applied to DSU 2. Increase invitations to high school students coming to campus	1A . Contacts to prospective students after a DSU visit or Discover Days. 1B1. Response to inquires by students who have applied (email, telephone, face-to-face) 1B2. BIS brochures. 2. Career fairs, guest lecturing, and visits to high schools	1A. By 2005, 100 % of BIS prospective students will receive letters, emails, or phone calls after visiting campus or attending Discover Days. 1B1. By 2005, 100% of BIS students who applied will receive communication by mail, email, telephone, or face-to-face. 1B2. By 2005, 100% of BIS students who have applied will receive a brochure about current programs. 2. By 2005, five visits will be made to high schools or career fairs.

Functional Unit	Strategic Goal 5: CAMPUS MANAGEMENT	Outcomes / Objectives-What specifically do I want to achieve? After review of the data, these objectives should create an opportunity to make improvements.	Evaluation Measures- How will I measure progress? Include more than one measure that demonstrates that the objectives have been met.	Standards of Performance- Where would you like to be (specific numbers) in a specified time period?
	Alignment To help DSU’s campus management	SMART- Specific, Measurable, Attainable, Results-oriented, Time based	Direct and indirect measures (Surveys, tests, volume of activity, measures of service quality)
Business and Information Systems	1 BIS will keep information current for students. 2. BIS will inform faculty about strategic initiatives, processes, and resources. 3. BIS will manage unit funds to stay within the budget	1. Redesign the college website 2. Schedule BIS regular meetings with minutes 3. Manage financial resources and allocated funds	1. College website 2. Meeting schedule. 3. Budgets and spending reports	1. By 2005, BIS will redesign the college website to accommodate student access for current information 2. By Fall, 2004, a schedule of meetings will be sent by email to BIS faculty with minutes to follow after the meetings 3. In 2004-05, BIS will monitor allocated dollars to stay within the budget categories

Functional Unit	Strategic Goal 1: RETENTION	Outcomes / Objectives-What specifically do I want to achieve? After review of the data, these objectives should create an opportunity to make improvements.	Evaluation Measures- How will I measure progress? Include more than one measure that demonstrates that the objectives have been met.	Standards of Performance- Where would you like to be (specific numbers) in a specified time period?
	Alignment To help increase DSU’s retention rates	SMART- Specific, Measurable, Attainable, Results-oriented, Time based	Direct and indirect measures (Surveys, tests, volume of activity, measures of service quality)
Business and Information Systems	1. BIS will retain students through effective advising and enhanced student support services. .	1A. Provide good advising and communication with advisees(e.g. emails personal visits, internet advisory groups) 1B. Utilize online checksheets for academic programs to facilitate advising and registration 1C. Improve support of students ( BIS student tutors, help desk etc)	1A1 Student satisfaction with advising on the Faculty Advising Survey 1A2. Communication with students using email 1A3. Advisee visits with faculty 1A4. DSU retention and graduation data 1B1. Advisees use of online checksheets 1B2. Student satisfaction with the checksheets from the Faculty Advising Survey 1C1. Student use of the Help Desk 1C2. Student use of the tutors 1C3. Freshman Success Seminar	1A1. By 2005, 5% increase in responses of “Good” or “Very good” for the questions about advising on the survey. 1A2. In 2004-05, all faculty will communicate with advisees using email 1A3 In 2004-05, all faculty will email advisees to encourage visits 1A4. In 2004-05, faculty will study and analyze retention and graduation data to determine new retention strategies 1B1. In 2004-05 all faculty will use online checksheets in Freshman Success Seminar 1B2. By 2005, 5% increase in responses to “Good” or “Very good” for the questions about satisfaction of using checksheets on the Advising Survey 1C1. In 2004-05 all faculty will encourage use of the Help Desk in Freshman Success Seminar 1. 1C2. In 2004-05 all faculty will encourage use of tutors in Freshman Success Seminar 1C3. In 2004-2005, all faculty teaching a Freshman Success Seminar will use the seminar to inform students about topics that encourage success in college